About the role
SharePal is a rental platform for one's lifestyle needs. Be it travel, photography, entertainment, etc, one can rent all the latest products at . We are building an Amazon-like e-commerce platform of rentable products for 200M urban Indians. We believe experience is more valuable than ownership and that accessibility shouldn’t depend on one’s affordability.
As a Customer Experience Lead at SharePal, you will be responsible for ensuring a great experience to the customer across their entire journey.
The primary responsibilities will include the following:
Managing a team of customer support executives and keep them motivated.
Maintain good customer relationships to drive customer satisfaction.
Acting as a single point of contact for customers to resolve any order related issues by coordinating with internal sales and operations teams.
Take inbound customer leads and help them with our offerings.
Build good rapport and establish long term relationships with customers.
Helping customers in their end-to-end order journey with us.
Be the voice of the customers by having an in-depth understanding of their likes and dislikes and helping the company bring desired changes.
Requirements
Excellent communication skills: English & Hindi
Interpersonal skills
Team management
Problem solving
Driven & ambitious Individual with a strong desire to succeed.
Conscientious .Always on top of your pipeline without a need for reminders and follow ups.
Desire to work in a rapidly scaling startup.
Proficiency with MS Office
Excellent convincing & persuasion
Any Graduate
Experience :
1-3 years in customer experience or relationship manager role
BenefitsCTC offered: ₹3,00,000 - ₹4,00,000 P.A.