About the role
Key Responsibilities
• Own end-to-end delivery of strategic customer programs, ensuring alignment on scope, timelines, quality and business objectives. • Act as the primary point of contact for customers for program execution, progress, risks, dependencies and escalations. • Build and maintain strong relationships with customer stakeholders, senior leadership and key decision-makers. • Translate customer requirements and business priorities into clear execution plans for internal teams. • Partner with Product and Engineering teams to drive roadmap alignment and successful delivery. • Lead program planning, governance, milestones, resource planning, dependencies and risk management. • Proactively identify delivery risks and drive mitigation plans before they impact customers. • Manage customer escalations with a structured, solution-oriented approach and ensure timely closure. • Conduct regular customer reviews, program reviews, status meetings and executive updates. • Drive prioritization and trade-off discussions across scope, timelines, resources, quality and customer expectations. • Track program health, delivery metrics, customer commitments and overall program performance. • Coordinate across Engineering, Product, QA, Operations and Business teams to ensure seamless execution. • Lead and mentor a team of Program Managers/TPMs, driving accountability and execution excellence. • Establish scalable processes and governance mechanisms to improve delivery predictability and customer experience. • Identify opportunities for account growth, deeper engagement and expansion in partnership with Sales/Business teams. • Lead, mentor and develop a team of Program Managers/TPMs.
Required Skills
• 10+ years of experience in Customer Program Management, Technical Program Management, Delivery Management, Engineering Program Management or similar roles. • Strong experience managing enterprise customers and complex technology programs. • Proven experience in client-facing roles with senior customer stakeholders. • Experience leading and mentoring Program Managers/TPMs or cross-functional teams. • Strong understanding of software/product development and technology delivery lifecycle. • Demonstrated expertise in program planning, delivery governance, risk management, resource planning and dependency management. • Strong executive communication, negotiation and stakeholder management skills. • Ability to manage multiple priorities and operate effectively in a fast-paced and ambiguous environment. • Strong commercial and business understanding with the ability to balance customer needs, business priorities and technical constraints. • Proven ability to manage escalations and drive resolution across teams without relying solely on formal authority. Preferred Skills • Experience working with Automotive OEMs / Tier-1s, AI/ML, Connected Vehicles, SaaS, Cloud, Embedded or other complex technology products. • Experience managing large enterprise accounts or strategic customers. • Experience with customer-facing technology/product implementations. • Exposure to commercial discussions, SOWs, SLAs, change requests and account expansion. • Experience working with global customers and distributed teams. • Familiarity with Jira, Confluence and Agile/Scrum methodologies.
Why Join Us? • Opportunity to contribute to impactful language technology projects. • Learn and grow in the AI and speech technology domain. • Collaborative, language-focused work environment.