About the role
Functional Competencies / Skills critical for the
job
·Serve as the primary point of contact for customer
quality concerns.
·Monitor CRM portals, respond to quality alerts,
track Zero Km Concerns and warranty complaints.
·Through knowledge in Lithium Battery, BMS and Vehicle
firmware
·Functional understanding of traction motors, Controllers,
On-board chargers, DC-DC converters and Lights and Horns
·Liaise with internal teams (Design, manufacturing,
engineering, supply chain) to resolve customer quality issues.
·Responsible for Root-cause analysis and Taking
corrective actions for Customer complaints
·Coordinate containment and rework activities when
necessary for customer concerns.
·Maintain clear documentation of all
customer-related quality issues and actions.
·Track and report on customer quality metrics, such
as Zero km concerns, warranty complaints and warranty cost etc.
·Analyze returned parts from customers and conduct
warranty case analysis and Field visits for failure analysis
·Monitor
field replacement parts availability
Requirements
Experience: 5-7 years
Industry Preferred: EV / Automotive / Auto
Ancillary
Qualifications: B.E/B. Tech
–Mechanical/Automobile
Skills: Hands on
experience in 7 QC Tools, 8D Analysis, Electrical trouble