About the role
- Handle customer inquiries and provide timely responses.
- Build and maintain positive relationships with customers.
- Resolve customer issues and complaints effectively.
- Provide accurate and up-to-date information about products and services.
- Ensure customer satisfaction and loyalty through excellent service.
- Collaborate with internal teams to enhance the customer experience.
- Stay updated with industry trends and competitor offerings.
- Conduct market research and gather customer feedback.
- Assist in developing and implementing customer engagement strategies.
- Maintain accurate records of customer interactions and feedback.
- Excellent communication and interpersonal skills.
- Strong customer service orientation and empathy.
- Ability to build rapport and establish trust with customers.
- Proactive problem-solving and conflict resolution skills.
- Attention to detail and a customer-centric approach.
- Proficiency in MS Office and customer relationship management tools.
- Prior experience in a customer-facing role is preferred.
- Knowledge of BFSI industry and its products/services is an asset.
- Ability to work independently and manage multiple tasks.
- A positive attitude and a passion for delivering exceptional service.