About the role
- Handle customer inquiries and provide timely responses.
- Resolve customer issues and complaints efficiently.
- Maintain a positive and professional attitude at all times.
- Build and nurture long-term customer relationships.
- Stay updated on company products, services, and policies.
- Collaborate with internal teams to ensure smooth operations.
- Provide feedback and suggestions to improve customer satisfaction.
- Maintain accurate records of customer interactions and feedback.
- Ensure compliance with company and industry standards.
- Actively contribute to a positive and supportive team environment.
- Excellent communication and interpersonal skills.
- Strong customer service orientation and empathy.
- Ability to build rapport and maintain positive relationships.
- Proficiency in MS Office and customer relationship management tools.
- Prior experience in a customer-facing role is preferred.
- Knowledge of BFSI industry and its regulations is an asset.
- Ability to work independently and manage multiple tasks.
- Excellent problem-solving and conflict resolution skills.
- A proactive and customer-centric approach to work.
- Willingness to learn and adapt to new technologies and processes.