About the role
- Handle customer inquiries and provide timely responses.
- Resolve customer issues and complaints in a friendly and professional manner.
- Maintain accurate records of customer interactions and feedback.
- Build and nurture long-term customer relationships.
- Stay updated on company products, services, and policies to provide accurate information.
- Collaborate with other teams to ensure a seamless customer journey.
- Identify and escalate potential customer risks or concerns.
- Conduct regular customer satisfaction surveys and analyze feedback.
- Assist in developing strategies to enhance customer retention and loyalty.
- Excellent communication and interpersonal skills.
- Strong customer service orientation and a positive attitude.
- Ability to build rapport and establish trust with customers.
- Proficiency in MS Office and customer relationship management tools.
- Prior experience in a customer-facing role is preferred.
- Knowledge of BFSI industry and its regulations is an asset.
- Analytical skills to interpret customer data and trends.
- Ability to work independently and manage multiple tasks.
- Excellent problem-solving and conflict resolution skills.
- A proactive and customer-centric approach to work.