About the role
- Respond promptly to customer inquiries via phone, email, and chat.
- Investigate and resolve client issues, escalating when necessary.
- Provide accurate information about Digitide's products and services.
- Maintain detailed records of interactions in the CRM system.
- Identify patterns in customer feedback and suggest process improvements.
- Coordinate with the operations and technical teams to close tickets.
- Achieve defined service level agreements (SLAs) and quality metrics.
- Participate in regular training sessions to stay updated on BFSI regulations and company offerings.
- Bachelor's degree in Business, Finance, or related field.
- 2+ years of experience in customer service or relationship management, preferably in BFSI.
- Excellent verbal and written communication skills.
- Strong problem‑solving abilities and attention to detail.
- Proficiency with CRM tools and Microsoft Office suite.
- Ability to work in a fast‑paced back‑office environment.
- Customer‑centric mindset with a focus on satisfaction.
- Flexibility to work in shift rotations as required.