About the role
Key Responsibilities: • Welcome and engage customers in a warm, consultative manner. • Understand customer needs and guide them to the right product through storytelling and demonstrations. • Represent Frido as a brand ambassador—professional, polished, and empathetic. • Maintain the ergonomic ambiance of the Experience Center through grooming, communication, and service excellence. • Conduct product demos and explain product benefits in a comfort & wellness-oriented way. • Handle queries and provide thoughtful, solution-driven assistance. • Support events, activations, and in-store experience-building activities. • Provide feedback on customer preferences to help improve the Frido experience.
What We’re Looking For: • Strong communication and interpersonal skills. • Presentable, confident, and customer-focused personality. • Ability to connect with urban, health-conscious customers seeking ergonomic solutions. • Curious, eager to learn, and adaptable. • Prior experience in retail, hospitality, lifestyle, or customer-facing roles is preferred, but not mandatory.