About the role
Innofied is looking for Customer Care Executives with excellent written and verbal communication skills. The ideal candidate must have exceptional relation building skills and must be self-starters possessing the ability to excel in a fast-paced environment.
Communicating with customers through various channels.
Ensure customer satisfaction and provide professional customer support.
Guiding new customers through the onboarding process.
Acknowledging and resolving customer complaints in a timely manner by coordinating with relevant stakeholders.
Ensuring compliance for internal and external projects.
Record and document customer interactions in a clear and organized manner.
Possessing excellent product knowledge to enhance customer support.
Requirements
Requirements:
Strong written and oral communication skills is a must.
Proficiency in MS Office / Google suite, with working knowledge of CRM platforms
Proficiency in maintaining CRM and creating time-based reports.
Must Haves:
Excellent English communication skills (verbal and written)
Proficiency in Word, Excel, and Presentation skills
Negotiation Skills
Possess appropriate business acumen to excel in the field of customer service.
Benefits
Flexible Work mode
Medical Insurance
Provident Fund
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