About the role
- Attract potential customers by answering product and service questions
- Suggest information about other products and services
- Open and maintain the customer accounts by recording and updating the account information
- Resolve product or service problems by clarifying the customer's complaint
- Determine the cause of the problem
- Select and explain the best solution to solve the problem
- Expedit correction or adjustment
- Follow up to ensure resolution
- Maintain financial accounts by processing customer adjustments
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Contribute to team effort by accomplishing related results as needed
Requirements
- Documentation Skills
- Product Knowledge
- Analyzing information
- Quality Focus