Customer Service Airlines

International Customer Service_Airlines_Gurgaon:-

Experience Required

1 to 3 years of relevant experience

Mandatory airline industry experience

Freshers are not eligible

Experience in customer service, customer support, or escalation management environments preferred

Work Location

100% Work from Office

Client Location: Gurugram

Shift Timings

5-day work week

Rotational shifts between Monday and Sunday, including weekend working on a rotational basis

Key Responsibilities

Manage and resolve customer complaints, escalations, and service-related issues received through email and other communication channels.

Understand customer concerns and coordinate with multiple internal teams to drive timely resolution.

Investigate cases, track progress, and ensure closure within defined timelines.

Work across multiple applications and systems to facilitate efficient issue resolution.

Contact customers via phone whenever additional information or clarification is required.

Maintain high standards of customer experience and professional communication.

Mandatory Skills

Excellent written and verbal communication skills

Strong ability to comprehend, analyze, and respond to customer emails effectively

Mandatory experience in the airline industry

Strong customer service and escalation handling experience

Ability to manage multiple priorities and stakeholders simultaneously

Strong problem-solving and interpersonal skills

Preferred Skills

Hands-on experience with airline reservation, ticketing, or customer service platforms such as Amadeus or similar airline tools.

Experience handling executive-level customer escalations.

Additional Information

No transport facility or travel reimbursement will be provided.

Candidates will be responsible for their own commute to the office.

Selected candidates will work closely with client and partner supervisory teams to ensure seamless resolution of customer issues.