About the role
Job title Customer Service Assistant (Experienced) Reward level: Associates 2 Reporting to: Commercial Manager/ Store Manager Qualification: • Essential • Preferred Minimum 12th Pass Any Graduate Key Deliverables (Essential functions & Responsibilities of the Job): As an experienced Customer Service Associate, your focus will be on delivering excellent service, meeting sales goals, and maintaining store standards. Your key responsibilities include: 1. Sales & Performance: • Meet Sales Targets: Help the store achieve its sales goals through excellent customer service and product recommendations. • Control Costs: Minimize costs by reducing waste and handling merchandise carefully to prevent shrinkage. 2. Customer Engagement: • Understand Customer Needs: Build strong relationships with customers, understand their preferences, and suggest products that suit their needs. 3. Store Standards: • Maintain Visual Merchandising: Ensure the store’s visual display follows company standards and looks appealing to customers. • Handle Stock Correctly: Follow correct stock management processes to ensure merchandise is properly handled. 4. Cashiering & Operations: • Assist with Cashiering: Take on cashier duties when needed, ensuring smooth and accurate transactions. • Follow Procedures: Adhere to company guidelines for daily store operations and procedures.