About the role
- Prepare for customer inquiries by studying products, services, and customer service processes
- Respond to customer inquiries by understanding inquiry
- Review previous inquiries and responses
- Gather and research information
- Assemble and forward information
- Verify customer's understanding of information
- Record customer inquiries by documenting inquiry and response in customers' accounts
- Improve quality service by recommending improved processes
- Identify new product and service applications