About the role
Hiring: Customer Service Associate – US Voice Process
Location: Bangalore, Karnataka
Employment: Full-Time | Work From Office
Working Days: 5 Days
Shift: 6:30 PM – 3:30 AM IST
Cab Facility: Pickup & Drop Provided
We are looking for Customer Service professionals with strong English communication skills and experience handling inbound voice processes.
Key Responsibilities
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Handle customer/borrower inquiries through inbound voice channels
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Provide accurate and timely information while following process guidelines
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Update and maintain customer/loan information in servicing systems
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Handle and resolve customer complaints appropriately
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Take ownership of customer interactions through resolution or escalation
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Meet defined productivity, quality, and contact targets
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Follow compliance and service-quality standards
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Identify opportunities for process improvement
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Provide professional and solution-oriented customer service
Mandatory Requirements
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1+ year of English voice process experience
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Call center/BPO experience is mandatory
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Inbound voice experience is mandatory
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Excellent English verbal and written communication
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Strong customer service and problem-solving skills
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Graduate preferred
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Candidates without strong English fluency will not be considered
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Mortgage/loan servicing experience is preferred, but not mandatory
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US geography experience is preferred, but candidates without US experience may be considered if communication skills are strong
Additional Details
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This is NOT a sales process
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Work from office only
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Flexible for scheduled shift changes based on business requirements
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Excellent performance incentives available in addition to salary