About the role
We are looking for Customer Service Associates to handle B2B and B2C customer inquiries through calls, emails, and other communication channels.
Responsibilities:
- Handle customer queries, complaints, and escalations.
- Manage order processing, order tracking, and delivery-related inquiries.
- Provide timely resolution while maintaining customer satisfaction.
- Coordinate with internal teams to resolve customer issues.
- Maintain accurate customer records in CRM and ERP systems.
- Follow SOPs, service-level agreements, and escalation procedures.
Requirements:
- Qualification: Any Graduation.
- Experience: 1-3 Years.
- Excellent verbal and written communication skills.
- Experience with CRM/ERP tools such as Salesforce and SAP.
- Knowledge of customer service, order management, and complaint handling.
- Proficiency in MS Office.
- Strong problem-solving and coordination skills.