About the role
Designation - Customer Service Executive
Experience - 1-3 Yrs
Notice period - upto 45 days
Location - Goregaon office in Mumbai
Salary – upto 4 LPA
Job Responsibility -
Ensure timely and accurate movement of freight and information, while providing
exceptional customer service.
•~Checking & Sharing pre-alert to customer (Documents check, Rates check)
•~Notify customer/broker upon arrival. (Sharing flight details / IGM/ Freight Invoice)
•~Transition of new accounts & creating SOP.
•~Tab new business opportunities.
•~Adherence of Company policy & compliance.
•~On time communication with internal & External customer for smooth execution of shipment &
payment/receivable.
•~Accounting – A/R, Customer Payment follow up. Collecting AR as per credit terms.
•~Customer review /visit / calls.