About the role
- Understanding the products and services provided by the company.
- Supporting the customer through an email ticketing system, social media and phone
calls.
- Resolving customer complaints and queries.
- Providing detailed information to customers.
- Maintaining records of each phone call for future reference.
- Providing the new employees with training sessions for enhancing their skills.
- Offering exceptional customer service and satisfaction.
- Following up with customers for any further information.
- Taking feedback from the customers.
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Negotiating the terms and conditions with the customer.
Requirements
- Bachelors degree in Business Administration or a related field.
- 3 years of experience working as a Customer Support Executive or a similar position
in the Customer Service department.
- Exceptional verbal and written communication skills.
- Good problem-solving abilities.
- A customer-oriented individual.
- Ability to meet deadlines and prioritize tasks.
- Excellent negotiation and sales skills.
- Outstanding interpersonal and organizational skills.
- Excellent phone etiquette and active listening abilities.
- A quick learner and exceptional ability to make decisions