Customer Service – International Voice Support Specialist

LOCATION
Hyderabad | Work from office

EXPERIENCE
1–2 years

EMPLOYMENT
Full-time

SHIFT
Rotational | 24/7 support

JOINING
Immediate preferred

HIRING
Priority / Fast-track

We are seeking a customer-focused International Voice Support Specialist to provide L1/L2 service desk and patient-support assistance. You will support caregivers, providers, and patients with MyChart access, account setup, password resets, profile activation, and general troubleshooting across phone, email, in-basket, and ticketing channels.

·Manage inbound calls, emails, in-basket requests, and service desk tickets.

·Resolve account-access issues, password resets, profile activation, and basic MyChart troubleshooting.

·Guide users through features and processes with clear, step-by-step instructions.

·Record interactions, troubleshooting steps, and outcomes accurately in the CRM/ticketing system.

·Escalate complex or unresolved issues to L2/L3 support or the appropriate team.

·Meet service-level agreements (SLAs), quality standards, and customer-satisfaction targets.

·1–2 years of customer support experience; technical support or basic service desk experience is preferred.

·Excellent verbal and written communication skills. Candidates must meet the required communication assessment standard (4.5–5/5).

·Strong customer-service mindset, problem-solving ability, and attention to detail.

·Confidence handling phone, email, and ticketing/in-basket workflows.

·Basic familiarity with incident, service request, and change-management processes is an advantage.

·Healthcare voice support, MyChart, Epic, or EHR/EMR experience is preferred but not mandatory.

·Immediate joiners preferred; candidates with a notice period of up to 5 days are strongly preferred.

Basic knowledge of ServiceNow (certified or non-certified), including incident and request handling, user management, workflow support, and change-management processes. Administrative exposure is an added advantage.

Graduate in any discipline. Candidates with healthcare or customer-support experience will be preferred.

·Work with a collaborative, supportive healthcare technology team.

·Build practical experience in healthcare IT and patient-support operations.

·Explore learning opportunities, including potential Epic certification exposure.

·Benefit from a fast-track recruitment process, with interviews currently underway.