About the role
Group Company: AU Small Finance Bank Limited
Designation: Customer Service Officer
Office Location: Near Curzon Gate Bardhaman , Prince Anwar Shah Road Kolkata , SF Road Darjeeling , Salt Lake Sector 3 Kolkata , Sevoke Road Darjeeling
Position description: Responsible for handling customer queries, providing solutions, and ensuring high service standards at the branch.
Primary Responsibilities:
- - Handle walk-in customers- Resolve queries and complaints- Assist in account opening and transactions- Ensure compliance with KYC norms
Additional Responsibilities:
- - Support branch operations- Participate in local marketing activities
Reporting Team
- Reporting Designation:
- Reporting Department:
Educational qualifications preferred
- Category:
- Field specialization:
- Degree:
- Academic score: Minimum 50%
- Institution tier: Tier 2 / Tier 3
Required Certification/s: NA
Required Training/s: Customer Service, Core Banking Systems
Required work experience
- Industry: Banking, Financial Services
- Role: Customer Service, Teller
- Years of experience: 1 to 3
Key Performance Indicators: - Customer satisfaction score- Query resolution time- Compliance adherence
Required Competencies: - Customer Orientation- Communication Skills- Problem-solving- Attention to Detail
Required Knowledge: - Banking products- KYC norms- Branch operations
Required Skills: - Interpersonal skills- MS Office- CRM usage
Required abilities
- Physical: NA
- Other: Patience, Empathy
Work Environment Details: Branch-based, customer-facing
Specific requirements
- Travel: Minimal (local marketing)
- Vehicle: Two-Wheeler Vehicle
- Work Permit: Must be authorized to work in India
Other details
- Pay Rate: Fixed + Incentives
- Contract Types: Full-time, Permanent
- Time Constraints: Standard banking hours
- Compliance Related: Adherence to RBI and internal policies
- Union Affiliation: