About the role
Group Company: AU Small Finance Bank Limited
Designation: Customer Service Officer & Valuer
Office Location:
Position description: #*Position description*#
Primary Responsibilities: #*Primary Responsibilities*#
Additional Responsibilities: #*Additional Responsibilities*#
Reporting Team
- Reporting Designation: #*Reporting Designation*#
- Reporting Department: #*Reporting Department*#
Educational qualifications preferred
#*Education and Experience*#
- Category: #*Category*#
- Field specialization: #*Field specialization*#
- Degree: #*Degree*#
- Academic score: #*Academic score*#
- Institution tier: #*Institution tier*#
Required Certification/s: #*Required Certification/s*#
Required Training/s: #*Required Training/s*#
Required work experience
- Industry: #*Industry*#
- Role: #*Role*#
- Years of experience: #*Years of experience*#
- Manage and resolve customer inquiries and complaints promptly, ensuring a high level of customer satisfaction in line with the bank’s service standards.
- Conduct thorough property valuations by inspecting properties, analyzing market trends, and preparing detailed valuation reports to support loan underwriting.
- Collaborate with credit and risk teams to provide accurate valuation data that informs lending decisions and mitigates risk exposure.
- Maintain up-to-date knowledge of regulatory requirements and industry best practices related to property valuation and customer service within the financial services sector.
- Develop and maintain strong relationships with customers, real estate agents, and other stakeholders to facilitate smooth valuation and service processes.
- Ensure all customer service and valuation activities comply with internal policies, legal requirements, and ethical standards.
- Prepare and present valuation findings and customer service reports to senior management for review and decision-making.
- Continuously identify opportunities to improve customer service processes and valuation methodologies to enhance operational efficiency and customer experience.
- Train and mentor junior team members on customer service protocols and valuation techniques to build team capability.
- Property Valuation Techniques
- Customer Relationship Management
- Financial Risk Assessment
- Regulatory Compliance in Banking
- Report Writing and Documentation
- Market Trend Analysis
- Conflict Resolution
- Data Analysis and Interpretation
- Communication and Interpersonal Skills
- Time Management and Prioritization
- Bachelor’s degree in Finance, Real Estate, Business Administration, or a related field.
- Professional certification in property valuation or real estate appraisal (e.g., RICS certification) is highly desirable.
- Minimum of 3-5 years of experience in customer service and property valuation within the financial services or banking industry.
- Strong understanding of financial products, lending processes, and regulatory compliance related to property valuation.
- Proven ability to handle complex customer interactions and deliver solutions that align with organizational goals.
Key Performance Indicators: #*Key Performance Indicators*#
Required Competencies: #*Required Competencies*#
Required Knowledge: #*Required Knowledge*#
Required Skills: #*Required Skills*#
Required abilities
- Physical: #*Physical*#
- Other: #*Other*#
Work Environment Details: #*Work Environment Details*#
Specific requirements
- Travel: #*Travel*#
- Vehicle: #*Vehicle*#
- Work Permit: #*Work Permit*#
Other details
- Pay Rate: #*Pay Rate*#
- Contract Types: #*Contract Types*#
- Time Constraints: #*Time Constraints*#
- Compliance Related: #*Compliance Related*#
- Union Affiliation: #*Union Affiliation*#