About the role
Key Responsibilities:
Respond to customer queries through chat, email, and social media.
Understand customer concerns and provide appropriate solutions.
Handle customer queries professionally through written communication.
Make outbound calls to customers and partners whenever required.
Maintain a positive customer experience and ensure customer satisfaction.
Requirements:
Freshers are welcome to apply.
1 year or more of customer service experience is preferred.
Excellent written communication skills with good grammar and spelling.
Basic computer knowledge and proficiency.
Flexibility to work in rotational shifts (24/7 environment).
Employee Benefits:
Competitive salary and performance-based incentives.
Career growth and internal promotion opportunities.
Training and development programs.
Mediclaim and Personal Accident Insurance.
Employee referral bonus and rewards.
Free one-way transport during night shifts.
Night shift allowance.
Subsidized meals and 24/7 cafeteria.
Free accommodation and meals for 5 days for relocating candidates.
Relocation ticket fare reimbursement.