About the role
We are looking for a Customer Service Representative (CSR)
with excellent verbal and written communication skills to handle customer
inquiries and provide support across multiple communication channels.
Requirements
Key Responsibilities
- Customer
Support: Assist customers with inquiries, concerns, and
service-related requests.
- Chat
Support: Handle customer queries through live chat and provide timely,
accurate responses.
- Calling
Support: Manage inbound and outbound calls professionally and
efficiently.
- Email
Support: Respond to customer emails with clear, accurate, and
professional communication.
- Ensure
a positive customer experience through effective communication and timely
resolution of issues.
Required Skills & Qualifications
- Minimum 2 years of relevant experience in customer service or customer
support.
- Excellent
verbal and written communication skills.
- Experience
handling customer support through calls, chats, and emails.
- Strong
interpersonal skills and a customer-focused approach.
- Ability
to handle customer queries professionally and efficiently.