About the role
- Timely response to customer queries/requests/issues on web chat
- Adherence to all processes and procedures
- Extending Quality services to the end user
- Any GDS experience
- Regular follow up through outbound calls until the closure of all issues
- Maintain/update/publish reports as per the process requirements
- Coordinate with client and requestor in resolving issues and queries
- Grievance/ Complaint handling skills
- Resolving customer queries with in specified time frame through multi-tasking on tools/ applications
- Keeping abreast with the new technology & products
- Customer service orientation and commitment to quality, responsibility, high work standards, and initiatives
- An understanding of corporate etiquette and the ability to ask the right questions to understand true client needs is essential
- Demonstrated interpersonal skills with ability to successfully communicate verbally and in writing
- Proficiency with MS-office
- Rounded experience in airline operations including Customer Service/ Reservations/ Refunds would be preferable
- Airline GDS Knowledge.
- Diploma/ Certification in Airlines customer service/ reservations/ baggage queues is preferable
- Good academic profile
- Graduate/Undergraduate with 6 months of International BPO Experience – (Chat experience preferred)
- Minimum Bachelor's degree/ Under grad
- Prior experience in customer service
- Strong communication and interpersonal skills.
- Ability to handle customer queries and complaints effectively.
- Relevant work exp. Preferably customer service
- Good Spoken English
- Computer Skills ability/experience using computer applications
- Typing Speed
- Call Handling Etiquette