About the role
- Co – ordination with various departments and customers to enable smooth
- functioning and flow of information between various teams.
- Co-ordinating of Land Side Services (CHA, CHB, CFS and Warehousing)
- Part of Client Pitching Team from Operations and Procurement end.
- Resolve conflicts between Shipper and Liner about their shipment.
- Monitor vendor service delivery against SLA and frame agreements.
- Increasing the operational efficiency within the organization.
- Follow up with Carrier/Co-loader for onboard/loading confirmation.
- Maintain flow of information between customer and carrier team about their shipment.
- Handling regular customer service profile
- Arranging for Transportation and custom clearance.
- Monitoring post shipment documents along with invoices to customer
- Create DSR for customer and internal assessment.