About the role
Responsibilities:
- To answer customers' calls and solve customer queries/ complaints, or grievances.
- To provide all the necessary information requested by the customers.
- Maintain quality standards, ensure adherence to the quality parameters, and ensure customer satisfaction.
- Identify the need to escalate specific issues and follow through where necessary.
- Presents detailed information and responds to questions from Managers, clients, and Customers.
Requirements:
- Graduate with a minimum of 0-1 year of experience in any BPO calling process.
- Good communication skills, both verbal and written.
- Hands-on with computers and other internet applications.
- Detail-oriented with strong organisational skills and ability to multitask.