About the role
Working under the direction of CSAMs and a M1 Manager, the CSAM operates within a defined pod covering a shared portfolio of accounts. Executive partnership and execution Execute standardized executive partnership, solution health, cloud adoption, and AI acceleration tasks under direct guidance from senior CSAMs or CSU leaders. Support agent and Copilot adoption motions across assigned pod accounts. Complete assigned activities accurately and on time; escalate exceptions rather than independently diagnose them. Coordinate remediation follow-ups across internal teams. Operate within a pod model covering a shared portfolio of accounts. Work under direct oversight of the M1 Manager and senior CSAMs assigned to the pod. Bachelors in Technology (any specialization) 2-4 years of professional experience in program management, customer-facing operations, technology delivery, or analytics. Demonstrated comfort with AI tools and AI-first ways of working. Strong written and verbal communication in English. Coursework or experience in program management, technology, or business operations. Exposure to enterprise software, cloud platforms, or B2B customer success. Experience working in pod, squad, or matrixed team structures.