About the role
Responsibilities:
- Customer Service: Delivering efficient and friendly responses to customers across different channels (main responsibility).
- Credit Risk: Evaluate loan applications for new borrowers applying for branch loans and find and prevent fraud (main responsibility).
- Servicing and Collections: Proactively reaching out to borrowers who have missed payments.
- Product: Escalating customer feedback and IT bugs to help improve our product.
- Finance: Manage refunds, repayments, and other payment processes.
- General: Various administrative projects as needed.
Requirements:
- 1-4 years of previous job experience in customer service primarily via calling.
- Proficient in Hindi and English communication.
- Passionate about our mission and our customers.
- Highly entrepreneurial, proactive, and willing to get your hands dirty.
- Excellent communication skills, both oral and written.
- Good grammar, spelling and punctuation.
- Driven by data and highly analytical; good understanding of Excel preferred.
- Ideal candidates will be extremely flexible with scheduling, e. g., willing to work on weekends and occasionally holidays.
Please find the CS role details below:
- Type of Role: On Contract - 6 months can be extended.
- Shift Type: Rotational.
- Shift Timing: 7 am to 4 pm OR 11 am to 8 pm.
- Work Type: Non-voice.
- Work Arrangement: Hybrid - Work from the office 1 day per week.
- Work Week: 5 days.
- Off day: On rotation, 2 days a week, either Wednesday and Thursday OR Friday and Saturday OR Sunday and Monday.