About the role
Responsibilities:
- Developing and managing client portfolios.
- Analysing customer data to improve customer experience.
- Hold product demonstrations for customers & improve onboarding processes.
- Mediate between clients and the organisation to achieve end goals.
- Handling and resolving customer requests and complaints.
- Minimise customer churn to increase customer retention.
Requirements:
- Candidates having exposure to the Cybersecurity industry will be preferred not mandatory.
- Experience in working with Advanced Excel and in making powerful presentations will be a plus.
- We welcome candidates with a range of degrees and backgrounds, though sustained success with a significant volume of analytic and quantitative coursework is required.
- Any bachelor's or master's degree in engineering, Operations Management/Research, MIS, Management Science, Applied Mathematics, Statistics or Econometrics will be entertained.