About the role
The core responsibilities for the job include the following:
Deployment and onboarding:
- Support deployment of the platform for enterprise customers, working alongside senior engineers on complex go-lives.
- Configure integrations, workflows, and environment-specific setups, and assist with post-deployment stabilization.
Customer interaction and requirement gathering:
- Act as a day-to-day technical point of contact for assigned customers.
- Understand customer business flows, data needs, and system constraints, and translate them into Clear technical inputs for product and engineering.
Production support (L1 and L2):
- Handle L1 and L2 production support for customer-reported issues, escalating to engineering with well-documented analysis.
- Debug data, integration, performance, and infrastructure issues, and support incident response.
Data, integrations, and documentation:
- Troubleshoot ETL pipelines and data workflows across APIs, databases, and file-based integrations, supporting ingestion, transformation, validation, and reconciliation of customer data.
- Create deployment guides, runbooks, and internal documentation, and share customer feedback, gaps, and edge cases with product teams.
Requirements:
- 2-4 years in customer-facing technical roles: technical support (L1/L2), deployment, implementation, or solutions engineering.
- Working knowledge of Java (Spring Boot) or Python and of PostgreSQL.
- Understanding of ETL pipelines and data workflows; proficiency with SQL, APIs, and monitoring and logging tools.
- Experience with AWS, GCP, or Azure, and familiarity with cloud networking fundamentals.
- Strong troubleshooting and problem-solving skills, and excellent written and verbal communication.
Preferred / General Requirements:
- Experience with SaaS, fintech, or enterprise platforms.
- Exposure to ERP systems (SAP) or finance and accounting workflows, or to a startup/high-growth environment.