About the role
A job at Proximus? You’ll find that everything revolves around the idea ‘Think Possible’. This means: we always assume that something is possible, even if it seems impossible. Well, especially so, actually. Call it a way of thinking that involves being open to a world of digital solutions that make our lives easier. And our way of working smarter.
ABOUT US
Route Mobile is a leading Cloud
Communication Platform provider, catering to enterprises, over-the-top (OTT)
players and mobile network operators (MNO). Our range of enterprise
communication services includes smart solutions in Messaging, Voice, Email, and
SMS Filtering, Analytics & Monetization.
Since its inception in 2004, Route
Mobile has been enhancing mobile communications through technology upgrades and
product innovations; meeting the needs of a diverse clientele across
geographies. Our customizable, user-friendly, and effective solutions enable
enterprises and mobile operators to deliver efficient services to their
customers.
We are looking for an Customer
Success Manager to join our team working with our global network of
telecommunication partners and our internal experts to expand the partnership
strategy to deliver the Route Mobile service.
Job Description –
Customer Success Executive/Manager
Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services
Working with your accounts to grow their usage and product adoption
Advocate for your customers internally as you work cross-functionally with Sales, Development, and Product teams
Identify expansion opportunities and partner with Sales to successfully seize these opportunities
Review the customer journey, determine how it’s supported, and use a consultative approach to help clients overcome issues and achieve their goals
Developing solutions by researching current technology trends, gathering requirements from clients, and proposing new features to improve the overall experience
Monitoring the performance of existing solutions to identify areas for improvement
Working with development teams to ensure that projects meet requirements and deadlines
Evaluating new technologies and recommending them for implementation where appropriate
Reporting progress on projects to clients and stakeholders throughout the duration of a project
KPIs:
Positive DM Growth
Revenue Growth in existing accounts
Innovation Index
Product Tenancy