About the role

Company Profile:At Truww, we are building the world's most trusted & customer-centric home interiorsbrand. By organizing an otherwise unorganized home interiors industry, which includesdesigners, carpenters, installers, etc. we deliver a delightful and hassle-free experience tonew homeowners, with highly predictable costs, timelines, and quality. Thanks to ourtech-empowered teams, who are committed to delivering efficiency at every step. T oday,Truww operates from Bangalore and is aggressively planning to expand to other cities aswell.Work Location: Bangalore, as designated by the ManagementResponsibilities:● Build strong long-term relationships with customers by staying in constantcommunication and effectively resolving issues with alternate solutions tailored toindividual needs.● Sustaining business growth and profitability by maximising value● Conduct weekly, quarterly and annual customer success reports to ensure customersoptimise our service, issues are resolved proactively and customer goals are met.● Analysing customer data and promoting value through customer experience● Evaluate risk management for each customer and proactively evade dissatisfactionor lost business and ultimately drive retention throughout the customer lifecycle.● Identify and prioritise updates that reflect customer requests, industry, market andcompetitor trends and report to key stakeholders.● Develop and share best practices with team members to continually improvethe quality, effectiveness, and efficiency of the process.● Review customer complaints and concerns and seek to improve thecustomer experience● Post sales service work - Ensuring service requests are met and closingtickets within mentioned TAT by effectively giving a resolution to clients byliaising with different teams.Requirements and skills:● Bachelor’s degree and 1-3 years of experience in a customer- facing role, suchas Customer Success, Customer Support or Account Management.● Excellent written, verbal, presentation and phone communication skills, with abilityto adapt conversations.● Confident, high energy, self-motivated and a true team player.● Experience working with brand image and promoting value throughcustomer experience● Well-organised, with a high attention to detail and ability to prioritise.● Exceptional ability to communicate and foster positive business relationships● Added technical interiors and execution knowledge would be helpfulWorking Days: Monday - Saturday ( Sunday week off )Work Timing: 10:30AM to 7:30PM

Customer Success Manager

About the role

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