About the role
📍 Work Location: Hyderabad (RAD, Madhapur)📅 Working Days: Monday to Saturday (9:45 AM – 6:45 PM)💰 Salary: ₹360000 to 4 LPA (including PF )👥 Positions: 1📆 Immediate Joiners Required
💻 Laptop is Mandatory (BYOD)
🔍 Role Overview:
We're looking for a junior customer success executive to support parents and students throughout their learning journey. This role requires excellent communication skills, a customer-first approach, and a willingness to collaborate with internal teams to deliver a smooth experience.✅ Requirements:
1–2 years of customer service experience (Education sector preferred)Calling experience is mandatoryGood communication skills and a helpful attitudeBasic knowledge of tools like Zoho Desk is a plusFreshers with excellent communication skills may also apply🎯 Key Responsibilities:
Assist in fee payment follow-upsSupport onboarding of students and parentsCoordinate with academic, sales, and ops teamsGuide parents and students on processesHelp with student kit coordination and delivery trackingHandle parent queries via calls and virtual meetingsMaintain basic reports and documentationshe had to go at least 2 to 3 times Hub (Jubilee Hills).
🌟 Desired Skills:
Good spoken and written EnglishFriendly, calm, and professional on callsQuick learner with tech adaptabilityTeam player with strong follow-up skills