About the role
We're looking for a Customer Success Representative (ORM) who can become the voice of Arivihan across digital platforms and help students feel supported, motivated, and confident every single day.
Responsibilities:
- Engage with students and parents empathetically across calls, chats, reviews, and social platforms.
- Resolve learner queries with speed, clarity, and professionalism.
- Build trust and ensure a seamless student experience through timely follow-ups and proactive support.
- Guide students through academic challenges and motivate them to stay consistent in their preparation.
- Monitor and manage online reputation across platforms and communities.
- Collaborate closely with internal teams to share learner feedback, insights, and improvement suggestions.
- Support Class 12th students throughout their learning journey and help them perform confidently in board examinations.
Requirements:
- 1 to 4 years of experience in Customer Success, ORM, Digital Support, or related roles.
- Excellent communication skills in English and Hindi.
- Strong understanding of social media platforms and ORM practices.
- Empathetic, patient, and learner-first mindset
- Highly organised, detail-oriented, and proactive in problem-solving.
- Ability to handle student concerns with maturity and positivity.