About the role
Responsibilities:
- Contact the potential leads assigned and inform them about the product and the services provided.
- Generate Leads for various in house processes.
- Answer questions about products and services of the company.
- Ask questions to understand customer requirements and help them remain active on the platform.
- Make timely follow ups and hand hold the customer in completing the onboarding.
- Attend mandatory training sessions to stay updated on product or company policy changes
- Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
- Follow established processes and procedures to maintain service quality.
- Go the “extra mile” to meet the assigned targets.
Desired Skills and Requirements:
- Exp - 1 to 4 years or Freshers can also apply (2023 pass out)
- Any Graduate
- Proven experience in a customer support role.
- Proficient in relevant computer applications
- Having accounting knowledge is a plus.
- Excellent communication and active listening skills.
Languages : English & HindiOther Mandates: Office-based work, regular use of computer systems and communication tools.