About the role
Job Title: Seller Support Executive – E-commerce
Location: Pune (In-Office | Local Candidates Only)
Salary: Up to ₹32,000 CTC
Employment Type: Full-Time (5.5 Days/Week)
Role Overview
We are hiring Customer & Seller Support Executives in Pune to assist sellers on an e-commerce platform. You will handle merchant queries, resolve account or order issues, and maintain high customer satisfaction.
Key Responsibilities
Handle seller inquiries via voice, chat, or email and provide timely resolutions.
Troubleshoot account, listing, and order issues following standard guidelines.
Escalations management and inter-team coordination for technical queries.
Maintain logs of customer interactions and performance/CSAT targets.
Eligibility & Skills
Experience: E-commerce/Customer Service background (Domestic/International) OR Non-E-commerce background with mandatory International Customer Support experience.
Communication: Strong English skills (B2/B2+ level).
Flexibility: Open to rotational shifts and rotational week-offs.
Perks & Interview Process
Cab Facility: Free 2-way cab provided (including odd hours).
Interview Rounds: HR Screening,Assessment Test, Operations Round(Final Round
To Apply
Interested and eligible candidates may send their updated CV to divya@with the subject line: "Application for Seller Support Executive – Pune"