About the role
We are looking for an enthusiastic individual to join our company who will act as a liaison between our company and its current and potential customers. An ideal candidate should be able to accept ownership for effectively solving customer issues, complaints, and queries while keeping customer satisfaction as an utmost priority.
Responsibilities:
- Manage tickets and update customer information in the database during and after each call.
- Maintain a database of customer interactions and transactions, record details of inquiries, complaints, and comments, as well as actions taken.
- Convert Leads to new orders.
- Contact potential customers to showcase company products or services
- Follow-up on Interested Leads
- Negotiate prices and terms with customers
- Get the documentation done for the converted leads
- Work with other team members to ensure customer satisfaction
- Engage in problem-solving and process improvement.
- Develop strategies to ensure judicial usage of resources and timely delivery
Requirements
Educational Qualification : Graduation