About the role

We are looking for a Customer Support / Chat Support Executive to assist users of our IT software products. The role involves responding to customer queries, providing product guidance, and ensuring smooth user experience through chat and online support channels.

Responsibilities

Handle customer queries through chat, WhatsApp, or email
Provide clear and quick responses
Update customer details in the system
Follow scripts/process and escalate issues when required

Requirements

Any graduate / 12th pass can apply for this role.
Basic computer knowledge (typing, browsing, using MS Office, handling chat tools)
Good written communication
Ability to multitask
Customer-friendly attitude
Willing to learn processes quickly

Customer Support / Chat Support Executive

About the role

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