About the role
We are looking for a warm, proactive, and empathetic Customer Support Executive to join our team. You will be directly interacting with users who are trying to conceive, providing support over calls and chats, helping them navigate the app, and addressing their concerns with sensitivity and care
Roles & Responsibilities:
- Handle and resolve user queries via calls and live chat in a timely and professional manner.
- Assist users with understanding iMumz’s TTC (Trying to Conceive) programs, features, and tools.
- Offer compassionate and emotionally aware communication, understanding the sensitive nature of the journey.Troubleshoot app or program-related issues and escalate complex concerns to relevant teams.Maintain accurate and detailed records of all interactions using CRM tools.
- Share recurring user feedback with the product, content, and tech teams to enhance user experience.
- Collaborate with community managers and experts to ensure users feel heard, supported, and valued
Skills & Requirements:
- Bachelor’s degree in any field
- 0–3 years of experience in customer support, preferably involving voice and chat communication.Excellent verbal and written communication skills in English (Hindi and regional languages are a plus).
- Empathetic, patient, and passionate about supporting women on their fertility journey.
- Tech-savvy with comfort using mobile apps, CRM platforms, and communication tools.
- Flexible to work in rotational shifts, including weekends if required.
- Nice to Have:Exposure to women’s health, fertility, or wellness industries. & Experience working in a fast-paced startup or tech-enabled support role.
- Female candidates preferred
About iMumz:iMumz is India’s leading wellness platform for women planning to conceive. We empower women with scientifically backed, holistic programs designed to support fertility, improve lifestyle habits, and prepare the mind and body for pregnancy. Our mobile app blends expert guidance, personalized routines, and emotional wellness to support users throughout their preconception journey.