Customer Support Executive - Internship Dibrugarh

We are looking for a motivated and customer-focused Customer Support Intern to join our team. The intern will assist customers and hotel partners with their queries, provide timely support, and coordinate with internal teams to resolve issues.

• Handle customer and hotel partner queries through calls, email, chat, and other communication channels.
  
• Understand customer concerns and provide accurate and professional responses.
  
• Assist customers with booking-related and service-related queries.
  
• Coordinate with internal teams to resolve customer issues.
  
• Follow up on pending customer queries and ensure timely resolution.
  
• Maintain proper records of customer interactions and complaints.
  
• Escalate complex or unresolved issues to the appropriate team.
  
• Maintain a professional and positive approach while communicating with customers.
  
• Follow company processes, guidelines, and customer support standards.
  
• Support the team with daily customer service activities and reports.
  

• Freshers are welcome to apply.
  
• Good verbal and written communication skills.
  
• Basic knowledge of MS Office / Google Workspace.
  
• Good listening and problem-solving skills.
  
• Ability to communicate professionally with customers.
  
• Basic understanding of English; knowledge of Hindi or any regional language is an added advantage.
  
• Willingness to learn and work in a fast-paced environment.
  
• Positive attitude and good teamwork skills.
  

• Customer handling
  
• Communication
  
• Active listening
  
• Problem-solving
  
• Patience and empathy
  
• Time management
  
• Team coordination
  
• Basic computer skills
  

• Customer handling and communication
  
• Customer support processes
  
• Ticket/query management
  
• Issue resolution and escalation
  
• Hotel/travel industry operations
  
• Professional workplace communication
  

• Practical experience in the travel technology industry
  
• On-the-job training and guidance
  
• Opportunity to work with cross-functional teams
  
• Certificate of Internship
  
• Opportunity for a full-time role based on performance and business requirements