About the role
Responsibility
- Attend incoming customer calls and take appropriate action and ensure there are no escalations on the service provided.
- Should be able to answer calls timely ensuring adherence to the process standards.
- Follow up customer calls wherever is necessary
- Attend mandatory training sessions to stay updated on product or company policy changes
- Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
- Follow established processes and procedures to maintain service quality.
Core Responsibilities:Customer Support:● Assist users via phone, email, and chat, providing guidance on software usage, resolving basicissues, and ensuring a positive experience. Log customer concerns and follow up until resolved.Lead Generation:● Identify and qualify sales opportunities during support interactions, and reach out to potentialusers to introduce the software.
Desired Skills and Requirements:
- Exp : 0 (Fresher)
- Any Graduate
- Fresher ( Pass out 2024)
- Having accounting knowledge is a plus.
Other Mandates: Office-based work and weekly 6 days work.
Benefits :
- Full-time job
- Incentive
- Mediclaim benefits (Self + Spouse + Children + Mother & Father)
- Attendance Incentive
Company Website :
Address : GGR Towers 3, No 18/2B, Ambalipura, Sarjapur Main Rd, Bellandur, Bengaluru, Karnataka 560103
I have also attached the set of Aptitude Question Paper and also shared the Status Sheet where you need to update the hiring no. verses achievements for every batch.