About the role
Responsibilities:
- Answer calls professionally to provide information about products and services or obtain details of complaints.
- Analyze customers' individual needs and issues to address them effectively and on time.
- Offer ideas and insights to customers as a means of helping to improve their overall experience.
- Follow up to ensure that appropriate actions were taken on customers' requests.
- Take general feedback from customers in order to help build a better product or develop a new service, or policy.
- Investigate customers' issues and troubleshoot them effectively.
- Document recurring issues and create SOPs to overcome them in the future.
- Pass on feedback to the managers on important issues
- Maintain records of customer interactions and transactions, noting details of inquiries, complaints, and comments, as well as actions that are taken.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
Requirements:
- Strong English communication is a must.
- A qualified graduate from any stream of studies.
- Excellent computer and internet knowledge.
- Hands-on MS Office experience.
- Better than average maths and logical reasoning (+ points if you have excelled in any national-level aptitude tests like CAT, MAT).
- Excellent written and oral language skills
- You were born a multi-tasker.