About the role
We are a Premium Partner of Zoho, providing end-to-end solutions and support to clients across industries. We are committed to delivering exceptional service and ensuring our clients maximize their experience with Zoho products.
Job Summary:
We are looking for a dedicated Customer Support Executive to assist our clients with their Zoho solutions. The ideal candidate will have strong communication skills, a customer-first mindset, and the ability to troubleshoot issues effectively.
Requirements
Respond promptly to customer inquiries via email, chat, and calls.
Troubleshoot technical issues and escalate complex problems to the appropriate teams.
Provide product guidance, training, and support documentation to clients.
Maintain accurate records of customer interactions and resolutions.
Identify recurring issues and suggest improvements to processes.
Ensure customer satisfaction and maintain a professional relationship with clients.
Qualifications & Skills:
Bachelor’s degree or equivalent experience.
Strong communication and interpersonal skills.
Problem-solving mindset and attention to detail.
Ability to multitask and work in a fast-paced environment.
Patience and empathy in dealing with customer issues.