Customer Trust Lead

The Opportunity:

Commvault is seeking a Customer Trust Lead to support customer and prospect security and compliance inquiries and help build confidence in Commvault’s security, privacy, and resilience posture. As a member of the Trust organization, this role serves as a key external-facing representative, engaging with customers to explain security and compliance concepts and guide discussions toward meaningful, business-aligned outcomes across security, privacy, data governance, AI, and resilience.

What you’ll do…

• Serve as a primary point of contact for customer-facing security and compliance inquiries, including questionnaires, due diligence requests, and customer calls.
• Clearly explain Commvault’s security, privacy, data governance, AI, and resilience posture to both technical and non-technical audiences.
• Assess and communicate security and compliance risk at the appropriate level, helping customers move beyond unnecessary detail to focus on true business impact and effective mitigation strategies.
• Review security- and compliance-related contract language and customer requirements in partnership with Legal and other internal stakeholders.
• Collaborate cross-functionally to provide accurate, consistent, and timely responses.
• Represent the Commvault brand externally with exceptional professionalism, polish, and sound judgment.

Who you are?

• 5+ years of experience
• Thorough knowledge of broad security, trust, risk, or compliance topics
• Experience in customer-facing roles.
• Strong understanding of information security, privacy, and risk management principles.
• Excellent written and verbal communication skills, with the ability to explain complex topics clearly and credibly.
• Experience supporting enterprise customers in a SaaS or technology environment.
• Expertise with common security and compliance frameworks and standards (e.g., SOC 2, ISO 27001, NIST, privacy regulations).
• Customer-focused, calm, and confident in high-stakes or ambiguous situations.
• Able to balance attention to detail with big-picture judgment.
• Collaborative, pragmatic, and trusted by both customers and internal teams.

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