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EXL Talent Acquisition Team

Posted 21 Sep 2026

CX Trainer

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Posted
21 Sep 2026

About the role

Description for Internal Candidates    
  • Ensure that the process transactions are processed as per Desk Top procedures with customer centricity
  • Ensure that the assigned targets in accordance with SLA are met  
  • Ensure that the quality of the transactions is in compliance with predefined parameters  
  • Provide the relevant process reports on a daily basis 
  • Ensure adherence to established attendance schedules 
  • Ensure adherence to Company Policies and Procedures
  Responsibilities Responsibilities for Internal Candidates    
  • Ensure that the process transactions are processed as per Desk Top procedures with customer centricity
  • Ensure that the assigned targets in accordance with SLA are met  
  • Ensure that the quality of the transactions is in compliance with predefined parameters  
  • Provide the relevant process reports on a daily basis 
  • Ensure adherence to established attendance schedules 
  • Ensure adherence to Company Policies and Procedures
Qualifications Qualifications for Internal Candidates    
  • Ensure that the process transactions are processed as per Desk Top procedures with customer centricity
  • Ensure that the assigned targets in accordance with SLA are met  
  • Ensure that the quality of the transactions is in compliance with predefined parameters  
  • Provide the relevant process reports on a daily basis 
  • Ensure adherence to established attendance schedules 
  • Ensure adherence to Company Policies and Procedures

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