About the role
Job Summary:
We are seeking an experienced Service Manager to lead the implementation, maintenance, and support of our
multi-tenant CSPM solution, serving various internal customers. The successful
candidate will ensure the secure operation of our cloud security posture, develop processes to optimize
the use of the CNAPP platform across multiple tenants.
Responsibilities:
- Manage the day-to-day operations of the multi-tenant CSPM solution (Primary) and/or other equivalent solutions
•Administration of the tool
•Access management
•RBAC rights review
•Access keys recertification
•Onboarding of new tenants
•Account groups creations on LZ
•Licensing follow-up
•Vendor relationship management
•Ingestion anomalies management
•Cortex Migration
- Support in Developing and implementing processes for CNAPP service delivery, tailored to meet the needs of diverse tenants and business objectives/goals
- Continuously measure to enhance and mature the implemented processes and identify the areas of improvement for the effective and efficient CNAPP service delivery
- Collaborate with cross-functional teams to integrate CNAPP solution with existing security tools (SIEM, IAM etc) and systems, ensuring seamless multi-tenancy support
- Participate in the Steerco meetings on the CNAPP services and follow-up on any escalations to the service resolution with the relevant stakeholders
- Review and improve the SLAs and Metrics followed in managing the CNAPP services with the respective stakeholders
- Act as a primary escalation point of contact for the cross-functional team, addressing their concerns, providing updates, and ensuring effective services
- Review and ensure updated documentation and playbooks for CNAPP processes and procedures, adaptable to various tenant requirements
- Stay up-to-date with the latest cloud security threats and technologies, making recommendations for platform improvements that will improve the cloud security posture
- Collaborate with CNAPP CSPs on the regular security patching reports, solution availability/performance and support in publishing reports on the overall CNAPP and public cloud security posture
- Support in identifying the service improvements to improve the CNAPP services such as performance/availability, CSP security reporting etc.,
- Manage stakeholder expectations, providing regular reporting and updates to both internal and external stakeholders
- Ensure tenant segregation, data privacy, and compliance with relevant regulations