About the role
Job Title: Data Analyst Location: Bangalore (100% WFO)
About the Role:Translate raw operational and campaign data into actionable insights that improve debt recovery efficiency and client ROI. You’ll support end-to-end collections strategy with dashboards, benchmarks, and predictive analytics.
What You’ll Do:
- Build daily dashboards for voice, SMS, and email performance funnels.
- Develop account-specific benchmarks for onboarding, activation, and expansion stages.
- Identify gaps and trends using historical data analysis.
- Run predictive models for rollbacks, cure rates, and recovery likelihood.
- Prepare QA sampling and reporting for agent call reviews.
- Partner with PMs and Portfolio Managers on A/B test results and campaign pivots.
What We’re Looking For:
- 2–3 years of analytics experience in fintech, collections, or SaaS.
- Strong technical skills: Advanced SQL, Excel (macros, pivot tables), BI tools (Power BI, Tableau).
- Familiarity with AI/ML-based predictive analytics a plus.
- Knowledge of data privacy and secure handling protocols.
- Problem-solving mindset with strong communication and storytelling skills.
- Ability to work in US business hours.