About the role
The incumbent in this function is responsible for producing and maintaining the integrity of the location indexing process, as well as maintaining the engineering location information. The Specialist functions as a problem-solving resource, provides telephone support to users of the systems and processes, and, through their actions, assures timely and accurate actions and responses to the work.
Responsibilities:
- Responsible for ensuring that location index numbers are assigned in a timely fashion, thoroughly researched and continue to maintain the necessary integrity for use in all entity information systems.
- Responsible for providing support to users regarding the interpretation of location and entity data in corporate systems.
- Responsible for maintaining and ensuring the location information is accurate and current.
- Responsible for resolving discrepancies and conflicts in location information by actively working with FM Global servicing teams and support units.
- Responsible for understanding and utilising information sent from the account team to update location information.
Requirements:
- 1+ years of experience required to perform essential job functions.
- Additional Experience Qualifier (optional): 1 -2 years of Data Entry Experience.
- Strong attention to detail.
- Strong research skills.
- Ability to analyse and interpret data.
- Strong communication skills, both written and verbal.
- Ability to work independently as well as part of a team.
- Strong problem-solving skills with a focus on root cause identification and resolution.
- Ability to prioritise and manage multiple tasks simultaneously.
- Proficiency in Microsoft Office Suite.
- Proficiency with data entry and maintenance.
Must Have Skills:
- Exceptional attention to detail; delivers consistently accurate, high-quality work.
- Advanced analytical capability with strong judgment in complex situations.
- Strong problem-solving skills with a focus on root-cause identification and resolution.
- Clear, impactful communicator (written and verbal).
- Proven ability to prioritise and manage multiple concurrent tasks.