About the role
Location: Chennai - Onsite/Hybrid/Remote
Shift Timing: 3.00AM - 12.00PM PST (US Pacific Time)
About the role: We are seeking a Data Operations Analyst to support enterprise data platform operations. The resource will be responsible for managing support queues, handling data access requests, coordinating issue resolution, supporting critical incidents, and maintaining operational documentation.
Key Responsibilities:
- Monitor
and manage JIRA support queues.
- Triage
incoming requests and assign them to appropriate teams.
- Handle
L1 support requests related to:
- Snowflake
access
- Power
BI access
- Qlik
access
- Data
platform onboarding requests
- Support
basic L2 activities following established procedures.
- Track
incidents and service requests through closure.
- Coordinate
with cross-functional teams to resolve data issues.
- Participate
in incident response and escalation processes.
- Maintain
support documentation, SOPs, and knowledge articles.
- Document
application inventories, system owners, and operational processes.
- Provide
regular status updates and operational metrics.
Required Skills:
- Experience
supporting enterprise applications or data platforms.
- Strong
understanding of ticketing tools such as JIRA.
- Exposure
to Snowflake, Power BI, and Qlik environments.
- Understanding
of incident management and service operations.
- Familiarity
with user access management processes.
- Excellent
communication and stakeholder coordination skills.
- Ability
to work independently during overlapping US business hours.
Preferred Skills:
- Experience
in healthcare, regulated industries, or PHI/PII environments.
- Knowledge
of ITIL service management principles.
- SQL
fundamentals.
- Understanding
of data pipelines and data warehousing concepts.