About the role
Position: Debt Collection Agent (US Market)Location: Bangalore, India (Full-Time, On-Site)Shift Hours: 6:00 PM – 3:00 AM IST (US Time Zone Support), Rotational Shift and Week offsWork Mode: 6 Days Work from Office
Key Responsibilities
- Contact Debtors: Reach out to individuals via phone regarding overdue accounts.
- Negotiate Repayment Plans: Work with debtors to establish realistic and mutually beneficial payment arrangements.
- Ensure Compliance: Follow all federal and state laws, including the Fair Debt Collection Practices Act (FDCPA).
- Maintain Records: Document all interactions, agreements, and payment updates in an accurate and timely manner.
- Resolve Disputes: Address objections with professionalism and provide solutions to help resolve outstanding balances.
- Meet Targets: Achieve monthly collection goals while maintaining high standards of customer interaction.
Qualifications & Skills
Required
- Excellent verbal and written communication skills in English.
- Strong negotiation and persuasion abilities.
- Solid understanding of US debt collection regulations (FDCPA, state laws).
- Ability to handle difficult conversations with empathy and professionalism.
- High level of persistence, resilience, and problem-solving skills.
Preferred
- Prior experience in debt collection, customer service, or call center environments.
- Knowledge of US financial systems or prior work with US-based clients.