About the role
- Lead end-to-end delivery of application development, maintenance, support and transformation programs for BFSI accounts.
- Manage client relationships, stakeholder communications, governance forums and executive reporting.
- Drive project execution, resource planning, risk management, financial tracking and delivery excellence.
- Collaborate with technology teams to ensure alignment with business and regulatory requirements.
- Identify and implement service improvements, automation, innovation and account growth opportunities.
- Ensure adherence to SLAs, KPIs, quality, security and compliance standards.
- Mentor and manage on‑shore and off‑shore delivery teams, fostering a high‑performance culture.
- Apply AI‑assisted delivery tools for requirement analysis, status reporting, RAID tracking and backlog refinement.
- Oversee governance, risk and compliance activities specific to BFSI regulatory frameworks.
- Contribute to strategic planning and digital transformation initiatives for key BFSI clients.
- 12+ years of IT experience with extensive BFSI program exposure.
- Strong knowledge of banking, insurance, payments, lending or wealth‑management operations.
- Proven experience managing medium to large delivery teams across onsite and offshore locations.
- Demonstrated ability to engage senior client stakeholders and deliver executive‑level communications.
- Solid understanding of SDLC, Agile, ITIL, DevOps, Cloud and enterprise application landscapes.
- Expertise in financial management, governance, risk management and people leadership.
- Excellent communication, presentation and stakeholder management skills.
- Familiarity with Generative AI/LLM fundamentals, prompt engineering and AI‑assisted delivery practices.
- Hands‑on experience with tools such as Azure OpenAI, Microsoft 365 Copilot, GitHub Copilot, Azure DevOps/Jira.
- PMP, PRINCE2, ITIL, Agile or Scrum certification preferred.